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Answers to questions you may have about Apache.
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Answers to questions you may have about running CGI scripts on your site.
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Answers to questions you may have about using Joomla! on your site.
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Answers to questions you may have about running Magento on your site.
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Answers to questions you may have about running Moodle on your site.
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Answers to questions you may have about running software on your site.
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Answers to questions you may have about running WordPress on your site.
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Software Articles
Are ionCube and Zend Guard Loader installed on your servers?
Added on Mon, Mar 16, 2015
How to find the versions of ionCube and Zen Guard on our servers for your PHP scripting. Read More
Can I use File eXchange Protocol (FXP) for site-to-site transfers?
Added on Fri, Mar 13, 2015
What FXP is and whether or not you can use it. Read More
Can I use Joomdle to integrate Joomla! and Moodle?
Added on Mon, Mar 16, 2015
Why you cannot use Joomdle on your shared hosting package. Read More
Can you add this specific PHP or Perl module?
Added on Mon, Mar 16, 2015
The steps you need to take to get an additional PHP, Perl, or Pear module added to the server. Read More
Do CGI or Perl scripts have to be in a specific directory?
Added on Mon, Mar 16, 2015
Where you can place your CGI or Perl scripts. Read More
Do you run PHP as a CGI script or Apache module?
Added on Mon, Mar 16, 2015
Why we run PHP as a CGI script rather than an Apache module. Read More
Do you support Zend Optimizer?
Added on Wed, Apr 8, 2015
How you can use Zend Optimizer on your site and what to do if you get an error when attempting to use it. Read More
How can I get a breakdown of the countries in my Webalizer statistics?
Added on Wed, Apr 8, 2015
How to add in a breakdown of countries in your Webalizer statistics. Read More
How do I connect to my site using Dreamweaver?
Added on Fri, Mar 13, 2015
How to connect your copy of Adobe Dreamweaver with your website through FTP. Read More
How do I enable MIMEMagic on my account?
Added on Mon, Mar 16, 2015
How to use MIMEMagic in your PHP scripts by changing your php.ini file. Read More
How do I install WordPress?
Added on Mon, Mar 16, 2015
How to install WordPress on one of our Shared Hosting accounts. Read More
How do I set up a MySQL connection in Dreamweaver?
Added on Thu, Feb 26, 2015
How to create a connection to your MySQL database through Dreamweaver. Read More
How do I set up the DNS records needed for Office365?
Added on Tue, Mar 10, 2015
How to set up the DNS records needed to run Microsoft Office365. Read More
How do I uninstall the software I’ve installed using a one-click installer?
Added on Mon, Mar 16, 2015
How to remove an application you have installed with our one-click installers. Read More
How do I upgrade my existing Joomla! installation?
Added on Mon, Mar 16, 2015
How to upgrade your Joomla installation. Read More
How do I upload a CGI script into my hosting account?
Added on Mon, Mar 16, 2015
How to upload and install a CGI script onto your hosting account. Read More
How do I use gzip on my website?
Added on Mon, Mar 16, 2015
How to use mod_deflate to compress large text files using gzip. Read More
How do I use trackbacks in WordPress?
Added on Mon, Mar 16, 2015
How to use and set up trackbacks on your WordPress site. Read More
Is imagick available on your servers?
Added on Mon, Mar 16, 2015
Why we do not have imagick on our servers and how you can use Image::Magick. Read More
Log4j Flaw - Frequently Asked Questions
Added on Wed, Dec 15, 2021
Questions and answers regarding the Log4j vulnerability. Read More
What details does Joomla! require to work with my FTP server?
Added on Fri, Mar 13, 2015
If you require your Joomla! installation to work with your FTP server, you need to include the following FTP details: Server: ftp.your-domain-name.com Username: your-domain-name.com Password: FTP password FTP Root: / You can find your FTP details for... Read More
What is the absolute path to sendmail?
Added on Mon, Mar 16, 2015
Where the absolute path to sendmail is within the server. Read More
What is the server path?
Added on Mon, Mar 16, 2015
What the server path to your site is. Read More
What Perl, PHP, or Pear modules are installed on the server?
Added on Mon, Mar 16, 2015
Where you can find all the Perl, PHP, or Pear modules available on your account. Read More
Where is the dictionary directory?
Added on Mon, Mar 16, 2015
How to call the dictionary file in your script. Read More
Why am I getting an error when my script tries to write to a file?
Added on Mon, Mar 16, 2015
Why you may be getting an error in your script after uploading it. Read More
Why are my AWStats or Webalizer pages not updating as they should be?
Added on Wed, Apr 8, 2015
How to ensure that your Webalizer or AWStats data is up to date. Read More
Why are my Perl scripts failing with ’Error 500: Internal Server Error’?
Added on Mon, Mar 16, 2015
Possible solutions to getting an Error 500: Internal Server Error on your Perl script. Read More
Why are there no FrontPage server extensions installed on my site?
Added on Tue, Mar 17, 2015
Why we do not support FrontPage Server Extensions and how to use FrontPage to design your site. Read More
Why can’t I create ’pretty’ URLs in Concrete5?
Added on Mon, Mar 16, 2015
Why Concrete5 may have difficulty creating pretty URLs and how to solve this problem. Read More
Why can’t I run scripts uploaded by my additional FTP accounts?
Added on Fri, Mar 13, 2015
Why our servers may not allow scripts uploaded by additional FTP accounts to run. Read More
Why do I see only setup_script.cgi after using one of your one-click installers?
Added on Mon, Mar 16, 2015
What to do when you have only a setup_script.cgi rather than the software installing. Read More
Why is my complied CGI program not running?
Added on Mon, Mar 16, 2015
Why your compiled CGI program may not run in your Linux hosting account. Read More
Why is my Moodle installation reporting memory issues?
Added on Mon, Mar 16, 2015
What to do when Moodle reports a memory issue or displays blank white pages. Read More
Why is my script failing with ’exec format error’?
Added on Mon, Mar 16, 2015
What to do when your script fails with an exec format error. Read More
Why is the administrative area of my site asking me if I am human?
Added on Mon, Mar 16, 2015
Why we have installed CAPTCHA requirements on some applications. Read More
Why isn’t there a one-click installer for Magento e-commerce software?
Added on Mon, Mar 16, 2015
Why you cannot install Magento from your eXtend Control Panel on your shared hosting account. Read More
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